Menu Close

Commercial Credit Specialist

Posted: 03/09/2023

Effectively manages the collection activities for a high volume of accounts in an assigned territory in order to maintain collection percentages and bad debt percentages as required by company policy.

  • Secure payments for delinquent accounts by contacting and notifying customer, negotiating payment plans, sending past due letters, as well as     other    means deemed necessary.
  • Handle incoming calls from customers and sales team to answer questions regarding customer account.
  • Manage all interactions with customer via documenting appropriate systems.
  • Minimizes bad debt loss by assigning accounts to third party collections for further pressure as needed.
  • Provide professional and prompt customer service to external and internal customers.
  • Maintain effective work related communication with all team members.
  • Processes customer checks received internally.
  • Research discrepancies with customer accounts to obtain resolution.
  • Writes adjustments to offset errors as needed.
  • Effectively and consistently communicate with sales representatives regarding delinquent or over-extended customer accounts.
  • Any additional “at the time needed” functions deemed necessary by the Credit Manager, i.e. pulling files, re-filing completed files, obtaining documents for audits, assisting in other team members areas/jobs if needed.
  • Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree from four-year college or university; or one to two years related experience; or equivalent combination of education and experience.

Skip to content