Commercial Credit Specialist

SUMMARY
Effectively manages the collection activities for a high volume of accounts in an assigned territory in order to maintain collection percentages and bad debt percentages as required by company policy.
 
DUTIES AND RESPONSIBILITIES

• Secure payments for delinquent accounts by contacting and notifying customer, negotiating payment plans, sending past due letters, as well as     other    means deemed necessary.
• Handle incoming calls from customers and sales team to answer questions regarding customer account.
• Manage all interactions with customer via documenting appropriate systems.
• Minimizes bad debt loss by assigning accounts to third party collections for further pressure as needed.
• Provide professional and prompt customer service to external and internal customers.
• Maintain effective work related communication with all team members.
• Processes customer checks received internally.
• Research discrepancies with customer accounts to obtain resolution.
• Writes adjustments to offset errors as needed.
• Effectively and consistently communicate with sales representatives regarding delinquent or over-extended customer accounts.
• Any additional “at the time needed” functions deemed necessary by the Credit Manager, i.e. pulling files, re-filing completed files, obtaining documents for audits, assisting in other team members areas/jobs if needed.
• Other duties may be assigned.